How can we help?

Signed in? The quickest way to reach us is Help in the app's sidebar: send a message there and we reply by email, usually within two working days. Otherwise, email us at the address that fits below.

Contact

• Help with the app or billing: support@shortbread.money
• Privacy and your data: privacy@shortbread.money
• Security issues or a compromised account: security@shortbread.money. See the security page.

Never send passwords, sign-in codes or full card or account numbers. We will never ask for them.

Getting started

Create an account, then create your household workspace and pick the currency you think in. A short checklist on the dashboard walks you through adding accounts, bringing in transactions and setting your freedom target. Invite your partner from Settings.

Bank connections

Banks connect through bank data providers, which cover many countries but not every bank. If yours isn't supported, download a statement (CSV, OFX, QIF or PDF) and import it: duplicates are found and skipped. Tell us which bank you'd like to see next.

Plans and billing

Owners change plans, update the card, download invoices and cancel in Plan and billing. After cancelling, the plan lasts until the end of the period you paid for, then the household moves to Free and keeps all its data. See pricing and the terms.

Your data

• Export: download everything in a workspace as JSON, or transactions as CSV, from Settings.
• Delete a workspace: owners can delete it in Settings. Everything in it is deleted for every member.
• Delete your account: in Account and security. It needs your email and a sign-in code. Workspaces only you use are deleted with it; shared ones keep their data. Any paid plan on a deleted workspace is cancelled straight away.

Lost access

Lost your authenticator app? Sign in with one of your backup codes or a passkey, then set up a new authenticator. If you have none of these, email support@shortbread.money from the address on your account and we'll check it's you before helping.